Policies
Return Policy
Last updated October 18, 2026
Every Acrobaddie piece is produced and shipped to order, which means we don't hold inventory. Because of that, we can't accept returns or exchanges, and we aren't able to offer refunds for change of mind, fit, or sizing. Please review the sizing and product details carefully before placing your order.
Damaged, defective, or incorrect items
We want you to love what shows up at your door. If your order arrives damaged, defective, or different from what you ordered (wrong item, size, or color), email us within 14 days of delivery with:
- Your order number
- A short description of the issue
- A clear photo of the item and any damage
Once we confirm the issue, we'll send a replacement at no cost to you. If a replacement isn't available, we'll issue a refund to your original payment method. You won't need to send the item back unless we ask.
Cancellations
Orders move into production quickly. If you need to cancel, email us as soon as possible. If your order hasn't been processed yet, we'll cancel it and refund you in full. Once an order is in production or has shipped, it can no longer be canceled.
Lost or undelivered packages
If your tracking shows delivered but you can't find your package, or your tracking hasn't updated in 10 business days, reach out and we'll work with the carrier to help track it down. Please double-check your shipping address at checkout, since we can't reship orders sent to an address that was entered incorrectly.
Questions
Reach us anytime at support@shopacrobaddie.com.